Frequently Asked Questions

You can Request a physical copy of our brochure or download it from here

LBS will not be beaten on price! So if you find a better price somewhere else we promise to match or beat the price if we can (On a like for like basis).
If you would like to apply for a Trade Credit Account visit Here or ring us on 01282 873344 and our accounts team will be happy to help.

All our customers benefit from discounted rates the more you order the lower the price per unit.
If you are placing an order and want to be quoted for more competitive prices you can ring the sales office on 01282 873333 and we will be happy to offer you our best deal.
LBS will not be beaten on price! So if you find a better price somewhere else we promise to match or beat the price if we can (On a like for like basis).

To activate your account online so that you can use your Trade Credit Account please email our website support team at bgsupport@lbs-global.com or ring on 01282 873310.

If you have not logged into your account since October 2016, you may need to create a new account.
If this is not the case and you are not receiving a password reset email after requesting one please contact us on 01282 873310.
If you'd like to have your old web account linked up to your new account, please contact us on bgsupport@lbs-global.com with your old account number, post code and the email address of your new account.

If you have provided us with your email address, your invoice will be emailed to you as soon your goods are despatched from our warehouse. If you do not have an email, your invoice will be posted the next working day. If you would like to request a copy, please contact our accounts team on email: accounts@lbs-global.com

If you would like to arrange to return an item, please contact the Customer Service Team. If the item is faulty, we will arrange to have the item collected and this will be inspected prior to a replacement being sent or a credit provided. If the item is damaged, we will arrange for a replacement or a credit providing the POD was signed to reflect there were damages.
If the item has been ordered incorrectly, the customer is responsible for the return of the item. Please contact the Customer Service Team who will provide the reference number. All goods are inspected on return to us and we reserve the right to deduct charges for any item that is not returned to us in the condition that it was dispatched. LBS Worldwide Ltd. must be contacted within 30 days of receipt of any items for the business to consider any return or refund. 30 days or more will not be considered under any circumstances. Please see Returns and Refunds

You can view our environmental policy here.

Both Ex VAT and Inc VAT prices are displayed by default.

Please contact a member of our Customer Services Team on 01282 873300 (Monday to Friday 8:30am to 5:00pm), who can help assist you with this matter.

Any items that are missing from the delivery must be reported to the Customer Service Team within 5 working days of the delivery. A replacement or refund will only be provided if the POD was signed to reflect that there was a shortage within the delivery.

The LBS website uses the very latest security systems, including data encryption and SSL (Single Socket Layer), to ensure that user information is completely safe.

You can select to deliver to a different address when going through the checkout process.

When the order is placed, we will debit the funds from your account overnight directly into our own this is to allocate and guarantee the stock. We are also able to cancel or refund individual items on your order should this become necessary, please be aware the funds could take up to 5 working days to appear in your account.
If for any reason we cannot fulfil the out of stock items on your order within the allotted lead time displayed within the product when ordering you are entitled to a refund on that product, please speak to our customer services department on 01282 873333 to pursue this further

If you see our products cheaper elsewhere - tell us and we'll do our best to beat it. (On a like for like basis)

If a product is delivered by the supplier, this information is displayed on the product page with an expected lead time for your delivery. We usually quote a minimum of 2 weeks for any product that is supplier delivered, however this can vary from product to product, please call our sales line on 01282 873333 to confirm lead times with a sales representative.

If you have a general question about one of our products you can speak to one of our sales representatives on 01282 873333.
If you have a technical query regarding a product you can speak to one of our technical sales advisors on 01282 873322.

If you have a technical query regarding a product you can speak to one of our technical sales advisors on 01282 873322.

If you have a technical query regarding a project you can speak to one of our technical sales advisors on 01282 873322.

There are currently over 5,000 products available to order online, which represents practically all of our product range. In order to protect minors and ensure we comply with relevant legislation, we do not sell age-restricted products online. We do not specify which of our products are age-restricted, but they include items such as knives and solvents.